Enterprise cloud features
- SLA: Contract, 99.99% uptime
- Choice of AWS or GCP
- Replica database access
- Custom domain for API endpoints
- Full snapshots import
- Private Slack channel w/ Saleor team
- Architectural guidance
- API support
- Integrations support
- Migration support
- Early access to features
- Feature requests upvoting
- Dedicated account manager
- 24-7 incident coverage
The Starter plan fees apply in-full regardless of whether you’re in production or not. The Pro and Enterprise plans are discounted if not used in production. Please note: the customer must request development-use-only discount approval in advance.
We admit we have some bias to cloud – after all, we are a real company with 50-employees and Cloud is our revenue source. But, here’s why we think very few teams should be running Saleor themselves:
- Cloud is easier. Whether it’s initial setup, managing upgrades or planning for Black Friday, freeing your developers to work on more pressing things will pay brand dividends.
- Cloud is not just devops. We’re aware that Saleor open source competes with Saleor Cloud. We’re under self-imposed pressure to bring Cloud innovations like performance monitoring, snapshots and managed upgrades. Why not benefit from those innovations?
- White glove support option. We’re proud of our DevRel and community managers, but some teams want more than github discussion support for their replatforms. Our enterprise plan commitments start at just 12 months and include direct Slack and live support from the Saleor team.
No. Saleor Commerce Cloud doesn’t take a % of your sales volume (GMV). We want to be fairly paid, but we don’t aim to become revenue partners in your business.
We charge a small per order fee that decreases as you grow. Smaller brands should find Saleor Cloud pricing accessible, which means they can skip basic, templated platforms and set themselves up best for the future.
Larger brands will find our dev-first approach flows through to our business model – fair pricing, easily understood plans and self-signup all backed by our open source commitment. Evaluating Saleor should be a breeze for developers comparing enterprise-grade software.
Not for most brands. It’s true that brands with extremely low average order values may find per order pricing costly, but the vast majority will find Saleor Cloud’s pricing advantageous.
Saleor Cloud is managed hosting for Saleor OSS plus support and a suite of developer tools. The versions of Saleor core are the same.
- OSS → Cloud: Yes. If you run a vanilla Saleor OSS build version compatible with Saleor Cloud, then the answer is: Yes! If you run a different version, you may need to update your storefront to a version compatible with the Cloud API and migrate data. If you have more questions please contact us here.
- Cloud → OSS: Yes. We maintain the compatibility of the Cloud API with Saleor OSS. All you will need to handle is the data migration out of the Cloud.
Best practice for extending Saleor is building Apps which communicate with Saleor using the GraphQL API, pub/sub, and webhooks. Extending Saleor in this way means core files are untouched, which benefits security and lowers maintenance costs.
Ten-to-twenty years ago, commerce platforms competed on feature-grid comparisons and more was always better. That approach is good for sales presentations, but bad for building cutting-edge frontends and integrating complex backends. A so-so feature that only partly covers the requirement can slow a team down more than no feature at all.
Modern commerce platforms like Saleor bring a strong set of core commerce features. But rather than competing on a feature-grid, we compete on how easily a team may extend Saleor to cover their requirements perfectly.
We're experienced with migrations from Shopify Plus, Magento and other e-commerce platforms in the most efficient way possible. For a migration quote please reach out here.
Saleor is a commerce dashboard and an API. Project length depends on time spent integrating Saleor’s API with your storefront(s) and services. On average, we see teams spend 5 to 10 months on their replatform. We’ve seen simple projects launched in 3 months and really complex ones take 18 months.
Once live, brands tend to stick with new platforms for 7+ years. We think some of our competitors’ “go headless in 90 days” marketing campaigns are wrongheaded for complex, modern commerce.
Our HQ is in Wroclaw, Poland, one of Europe’s top tech hubs. We also have an office in Amsterdam and we’re currently building out sales, marketing and customer success teams in the US and will open a small San Francisco office in 2023. Our support team has US and European coverage and speaks perfect English.