Sometimes, you just have to reach out to sales. We’ve done our best to make our plans easily understandable and to group brands by scale, but if you’re not seeing a good fit, please let us know here and we’ll get something sorted.

No. Saleor Commerce Cloud doesn’t take a % of your sales volume (GMV). We want to be fairly paid, but we don’t aim to become revenue partners in your business.

We charge a small per order fee that decreases as you grow. Smaller brands should find Saleor Cloud pricing accessible, which means they can skip basic, templated platforms and set themselves up best for the future.

Larger brands will find our dev-first approach flows through to our business model -- fair pricing, easily understood plans and self-signup all backed by our open source commitment. Evaluating Saleor should be a breeze for developers comparing enterprise-grade software. (Is it not a breeze? How can we help?)

Not for most brands. It’s true that brands with extremely low average order values may find per order pricing costly, but the vast majority will find Saleor Cloud’s pricing advantageous.

We maintain compatibility between OSS and Cloud version. No technological lock-ins, no dark patterns.

Our cloud offering is aimed on three simple beliefs:

1. our cloud team is the best available at optimizing Saleor’s performance;
2. brands are better off holding a third-party liable for mission-critical commerce performance;
3. in house teams can make a greater impact if freed of devops chores.

That said, developer-first means no pressure around the choice of cloud versus self-hosted. If our competition offers an open source version at all, their cloud sales teams sell cloud off the bugginess and vulnerabilities of open source. Saleor Cloud is sold off the strength of Saleor open source.

Love Saleor and want the engineers who built it to manage it for you at a reasonable price? Great!
Prefer to handle it yourself for reasons you don’t have time to go into? Also great!
We’re dev-first either way.

• OSS → Cloud: Probably. If you run a vanilla Saleor OSS build version compatible with Saleor Cloud (2.11 or up) then the answer is: Yes! :yay: If you run a different version, you may need to update your storefront to a version compatible with the Cloud API and migrate data. If you have more questions please reach us out here.
• Cloud → OSS: Yes. We maintain the compatibility of the Cloud API with Saleor OSS. All you need to take care of is data migration. Also, in order to continue using Saleor Apps you will still need your Cloud account for Apps Billing purposes.

Our best practice is to extend Saleor by building Apps communicating with Saleor using the GraphQL API, pub/sub, and webhooks. Not modifying the core files is the only way to allow Saleor to be easily updated, which is one secret to keeping your store secure, and the cost of ownership low. Please see the Saleor Developer's Guide to learn more.

We're experienced with migrations from Shopify Plus, Magento and other e-commerce platforms in the most efficient way possible. For a migration quote please reach out here.

It varies between 3 and 6 months depending on the complexity of your site. For a quote please reach out here.

We love this question. Saleor is built with one of the most secure and trusted stacks: Python and Django. Over the course of many years, Python and Django have had far fewer serious security vulnerabilities than other technologies such as PHP. Adding to our stack's reputation for security, our team takes active measures not only in assuring high code quality, but also active security monitoring and testing.

We do believe that e-commerce security is a full-time job, so it's a good time to note that Saleor is backed by a 20-person, full-time team. We handle security for large volume clients and give the same security attention to Saleor OSS as to our largest clients.

Part of our team is based in the US, and our engineering HQ is in Wroclaw, Poland, a fast-growing tech hub of Europe.